Welcome to MindTreat (“MindTreat,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our website and services (the “Site” and “Services”). By accessing or using our Site, you agree to these Terms. If you do not agree, please do not use our Site.
1. Use of the Site and Services
You agree to use the Site and Services only for lawful purposes and in accordance with these Terms. You may not:
- Violate any applicable laws or regulations
- Infringe upon the rights of MindTreat or any third party
- Upload or transmit any harmful, abusive, or unlawful content
- Attempt to gain unauthorized access to any part of the Site or systems
- Use the Site for commercial purposes without prior written consent
2. Medical Disclaimer
MindTreat provides access to licensed healthcare professionals and telehealth services. However:
- Content on this Site is provided for informational purposes only and does not constitute medical advice
- Use of the Site does not establish a provider–patient relationship unless you are formally assessed by a licensed clinician through our Services
- You should not rely on information from the Site as a substitute for professional medical advice, diagnosis, or treatment
If you are experiencing a medical emergency, call 911 or seek immediate in-person care.
3. Telehealth Services
MindTreat provides services through secure online (telehealth) platforms. By using our Services, you acknowledge that:
- Care is delivered remotely using electronic communication technologies
- Telehealth may not be appropriate for all conditions or situations
- There are inherent limitations and risks associated with virtual care
Licensed providers will determine the appropriateness of telehealth on a case-by-case basis.
4. No Guarantee of Treatment or Prescription
Accessing MindTreat does not guarantee:
- A diagnosis
- A specific treatment plan
- The prescription of any medication
All clinical decisions are made solely by licensed healthcare professionals based on individual assessments and applicable standards of care.
5. User Responsibilities
You agree to:
- Provide accurate and complete information during assessments
- Use the Services responsibly and in good faith
- Follow medical guidance provided by licensed professionals
Providing false or misleading information may impact your care and may result in termination of Services.
6. Intellectual Property
All content on the Site, including text, graphics, logos, images, and materials, is owned by or licensed to MindTreat and is protected by applicable copyright and trademark laws.
You may not reproduce, distribute, or use any content without prior written consent, except for personal, non-commercial use.
7. Third-Party Services
Our Site and Services may rely on third-party providers, including telehealth platforms, hosting services, and communication tools.
We are not responsible for the availability, security, or practices of these third parties. Your use of such services may also be subject to their terms and policies.
8. Disclaimer of Warranties
The Site and Services are provided on an “as-is” and “as-available” basis.
MindTreat makes no warranties, express or implied, regarding:
- The accuracy or completeness of information
- The availability or reliability of the Site
- The suitability of Services for your specific needs
We do not guarantee uninterrupted or error-free operation.
9. Limitation of Liability
To the fullest extent permitted by law, MindTreat and its affiliates, providers, and partners will not be liable for any:
- Direct or indirect damages
- Loss of data or business
- Medical outcomes arising from use of the Site or Services
This includes damages resulting from delays, interruptions, or reliance on information provided.
10. Privacy
Your use of the Site and Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal and health information in accordance with applicable laws, including PHIPA.
11. Termination of Use
We reserve the right to suspend or terminate access to the Site or Services at any time if you violate these Terms or misuse the platform.
12. Changes to These Terms
We may update these Terms from time to time. Changes will be effective upon posting. Continued use of the Site constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of the Province of Ontario and the laws of Canada, without regard to conflict of law principles.
14. Contact Us
If you have any questions about these Terms, please contact us: info@mindtreat.ca