MindTreat is committed to protecting your privacy and safeguarding your personal and health information in accordance with applicable Canadian laws, including the Personal Health Information Protection Act (PHIPA) in Ontario.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and contact details
- Health Information: Information you provide during assessments, consultations, or treatment, including symptoms, medical history, and treatment preferences
- Technical Information: IP address, browser type, device information, and usage data
- Communication Data: Messages, inquiries, and correspondence with our team
How We Use Your Information
We collect and use your information to:
- Provide mental health assessments, diagnosis, and treatment services
- Communicate with you regarding appointments, care, and support
- Manage and improve our services and platform
- Maintain accurate medical records as required by law
- Comply with legal and regulatory obligations
We may also use your contact information to send relevant updates or service-related communications. You may opt out of non-essential communications at any time.
Use of Personal Health Information (PHIPA Compliance)
As a healthcare service provider, MindTreat handles personal health information in accordance with Ontario’s Personal Health Information Protection Act (PHIPA).
Your health information will:
- Only be accessed by authorized healthcare professionals involved in your care
- Be used strictly for assessment, diagnosis, treatment, and care coordination
- Not be disclosed without your consent, except where required or permitted by law
Disclosure of Information
We do not sell your personal or health information.
We may share your information only in the following circumstances:
- With licensed healthcare providers involved in your care
- With trusted third-party service providers (e.g., secure telehealth platforms, hosting providers) who support our operations under strict confidentiality agreements
- Where required by law, regulation, or legal process
- In situations involving risk of serious harm where disclosure is permitted under applicable laws
Data Security
We are committed to protecting your information using appropriate safeguards, including:
- Secure servers and encrypted communication
- Restricted access to personal and health information
- Administrative, technical, and physical security measures
While we take all reasonable precautions, no method of transmission over the internet is completely secure.
Telehealth and Online Services
MindTreat provides services through secure telehealth platforms.
By using our services, you acknowledge that:
- Care is delivered remotely using digital communication tools
- There are inherent risks associated with electronic communication
- We take reasonable steps to ensure secure and confidential interactions
Cookies and Website Usage
Our website uses cookies and similar technologies to:
- Analyze website traffic and usage
- Improve functionality and user experience
- Customize content based on user preferences
You may choose to disable cookies through your browser settings, though this may affect website functionality.
Links to Third-Party Websites
Our website may contain links to external websites. MindTreat is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
Your Rights
You have the right to:
- Request access to your personal or health information
- Request corrections to inaccurate information
- Withdraw consent for certain uses of your information (subject to legal and clinical limitations)
To make a request, please contact us at the email below.
Protection of Minors
MindTreat services are intended for individuals who meet applicable legal age requirements for consent to treatment in Ontario.
We do not knowingly collect personal information from minors without appropriate consent. If we become aware that such information has been collected improperly, we will take steps to delete it.
Changes to This Policy
MindTreat may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the website constitutes acceptance of those changes.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us: info@mindtreat.ca